Our Customer Promise

Orica’s legacy has been shaped by a customer‑first approach, supported by our purpose to sustainably mobilise the earth’s resources and our vision to be the world’s leading mining and infrastructure solutions provider.

Our customers operate in more than 100 countries, relying on us for consistent supply, operational excellence and industry‑leading technical expertise that improves safety, enhances sustainability and supports the efficient and responsible extraction of critical raw materials.

Our customer promise is upheld everyday:

• Safety—maintain the highest safety standards to protect people, assets and communities
• Reliable supply—provide reliable supply through our global manufacturing network and responsive logistics capability
• Quality—deliver high‑quality products and services, and on-bench excellence
• Delivering value—supply world-leading technologies, expertise and services to optimise our customers’ operations, and improve safety, sustainability and business outcomes.