DIGITAL SOLUTIONS
Customer Support
Integrating Orica Digital Solutions software and technology into existing workflows
Ensuring our customers success
Ensuring our customers success
At Orica Digital Solutions our vision is to transform the role of drill and blast in mining by unlocking value across the entire value chain. Through advanced automation and digital technology we aim to deliver safer and more productive blast outcomes.
We understand that adopting new technologies requires more than just great products, but strong support and collaboration. That’s why we’ve built a market-leading support framework to ensure seamless implementation, continuous optimisation, and long-term success for our customers.
Supporting your technology journey
We help you implement Orica’s digital technologies smoothly and effectively through structured programs, practical support, and access to blast and technical specialists. Our approach enables faster deployment, improved productivity, reduced operational costs, and stronger regulatory compliance.
Our Customer Success Programs (CSPs) provide a consistent, proven framework to integrate Orica software into your existing workflows—ensuring you get maximum value from every solution.
Our implementation process:
- Customer Engagement: Align goals, expectations, and priorities
- Site Scope Study: Assess site needs and identify optimisation opportunities
- Proposal: Develop a tailored solution and implementation plan
- Offsite Implementation: System setup, configuration, and testing
- Onsite Implementation: Installation, training, and go‑live support
- Digital Solutions Support: Ongoing global assistance and system optimisation
- Implementation Review: Validate value delivered and identify continuous improvements
Orica Digital Solutions Support Model
Orica Digital Solutions Support Model
SupportWith a presence in over 100 countries, our global support network ensures you have access to expert help wherever you operate. Whether it’s troubleshooting, optimisation, or training, you have a dedicated Digital Specialist to support you every step of the way.
Orica’s Digital Specialists will also train personnel from within your own site to serve as the local experts and provide first-line support for our digital technology. These champions play a critical role in driving adoption, troubleshooting common issues, and foster a culture of digital excellence.
Our valued customers
Our technologies enable operations to confidently make strategic decisions which deliver efficiencies and enhance productivity.
Open. Secure. Connected.
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ODS Platform
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Data Security
Contact an expert
Contact an expert
Whether you need support or simply want to learn more, reach out to our Digital Solutions team. We’re here to help.