On-demand and dedicated technical support is globally available through the 24/7 Customer Support Desk. Technical specialists respond to and address technical issues as they arise to ensure maximum availability of radar data. Issues are automatically escalated through four hierarchical levels of support—80 per cent of all issues are resolved at level one by a Technical Specialist, and 95 per cent of all issues are resolved once escalated to level two by a Service Manager. 

Once a support request is logged, our system automatically generates tickets, enabling customers to track the progress of the request in real-time, comment on live tickets and rate our service. In addition to our four levels of support, if there is an onsite emergency, our Geotechnical Support Services team provides assistance. During any onsite emergency, a highly experienced team of geotechnical engineers maintains close phone contact with site‑based staff, delivering comprehensive technical support to address slope stability concerns.